HEALTHCAREfirst Announces 2019 Hospice Honors
Annual award recognizes top hospice agencies based on caregiver feedback

WASHINGTON — April 18, 2019HEALTHCAREfirst today announced the recipients of its 2019 Hospice Honors at the National Hospice and Palliative Care Organization’s Leadership & Advocacy Conference in Washington, D.C.

In its seventh year, the prestigious Hospice Honors program recognizes hospices providing the highest quality of care from the caregivers’ point of view.             

“Evaluating quality based on direct caregiver feedback provides an opportunity for hospices to implement meaningful change within their organizations and to truly understand their impact on people’s lives,” says Misty Skinner, Executive VP of Services. “Based on feedback from caregivers themselves, our annual Hospice Honors recognizes agencies who truly stand out based on the level of care and commitment displayed to their patients and their caregivers.”

The honorees were selected based on caregivers’ evaluations on the Hospice CAHPS survey (Consumer Assessment of Healthcare Providers and Systems) assessing hospices on a set of 24 quality indicator measures, with data from October 2017 through September 2018. Performance scores were aggregated from all completed surveys and compared with a National Performance Score calculated on a question-by-question basis from all hospices in the HEALTHCAREfirst Hospice CAHPS database.

Hospice Honors are awarded to hospices that scored above this national average on 20 of the evaluated questions, while Hospice Honors Elite recognizes those that scored above the national average on all 24. 

Hospice Honors methodology and a full list of 2019 Hospice Honors recipients can be found at

For more information about HEALTHCAREfirst’s Hospice CAHPS program or performance improvement, visit or call 800.841.6095.


HEALTHCAREfirst enables home health and hospice providers to streamline and optimize their business through cloud-based software solutions and services. Thousands of agencies use HEALTHCAREfirst’s CAHPS surveys, billing, coding and OASIS review, and advanced analytics services to streamline business efficiencies, simplify CMS compliance, expedite reimbursement and improve patient care. HEALTHCAREfirst is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit or and follow @HEALTHCAREfirst on Twitter.

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